The Subtle Lessons on Escalation Management
This article delves into the importance of escalation management in companies, outlining its key benefits and roles in maintaining
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Insights
Gain valuable insights from transformation, technology, digital, people, regulatory, and customer experience.
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Transforming Customer Experience in the BFSI Sector Through Innovative Solutions
Today, customers demand seamless and personalised experiences throughout their interactions with financial institutions.
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Is conversational AI the future of banking?
While it is still an emerging trend in the banking industry, conversational banking will likely continue to grow in popularity in
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Relationship Management for the Digital Era - embrace it or be left out!
Banking has become omnipresent/omnichannel, thanks to technology. Beyond the traditional phones/ tablets/ATMs which perform most of the bank
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Innovation in contact centre for financial institutions
Call centres are usually focused on managing outbound and inbound calls for an organization. Solely focused on voice-based calls,
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Implementing Customer Relationship Management, and not just CRM!
Customer relationship management - true to its name - is a concept and if translated properly into a platform can help companies manage
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